Terms Of Service

When signing up with NOVA EXCHANGE as either a user or an exchanger, you must read the terms of service in their entirety.
By reading, conceptualizing, and accepting such terms, you are further bound by such terms, and no exceptions will be afforded.

General Terms and conditions
  • When signing up, ensure you have complete access to the email you signed up with and the Telegram account you must link to your NOVA EXCHANGE account before using the exchange services.
    If you lose access to either of these and cannot retrieve your account, NOVA EXCHANGE is not liable for potential loss of funds or any other damages caused.
  • When exchangers deposit Bitcoin into their wallet on the NOVA EXCHANGE platform, the money is converted to the current price of Bitcoin into the USD value.
    Once deposited, fluctuations in BTC prices will not affect your balance as your balance will remain equal to what it was worth in relation to BTC when first deposited.
  • Users are explicitly prohibited from sending or attempting to send Cashapp funds to an exchanger that is not their own money.
    This restriction extends to stolen money, fraudulent money added to the user's Cashapp, or any other method that may result in the exchanger getting a chargeback after the exchange.
  • Exchangers are required to exchange at least 20% of the money they deposit before the withdrawal system is enabled for the exchanger.
    If a withdrawal is requested, it will be manually reviewed and approved by our staff to ensure our platform is not used for money laundering or similar purposes.
  • Exchangers are required to exchange at least 20% of the money they deposit before the withdrawal system is enabled for the exchanger.
    If a withdrawal is requested, it will be manually reviewed and approved by our staff to ensure our platform is not used for money laundering or similar purposes.
  • NOVA EXCHANGE is not liable for any issue or support in terms of user mistakes with inputs of any kind such as Bitcoin Wallet, CashApp receipt, Amount, ... and as a transparent exchange, funds are not recoverable from blockchain. (user must contact exchanger to receive additional support, we donot handle/promise any help)
Expectations and Proper Conduct
  • Users are expected only to start exchanges with exchangers if they have and are prepared to send the money to the exchanger's Cashapp.
    Once an exchange is initiated, the amount the user requests to be exchanged will be put into an escrow wallet to ensure the user will receive the money and prevent any way of scamming from either users or exchangers.
    If a user opens exchanges and fails to send the money three or more times, the user's account may be suspended for a specified period depending on prior infractions.
  • If a user sends money to an exchanger and the exchanger must accept the money from the user, the exchanger is allowed 30 minutes to accept the payment.
    If the user does not want to wait for the exchanger to accept the payment, they may leave the exchange but do note that if the user fails to cancel the pending payment to the exchanger, NOVA EXCHANGE is not liable for potential loss of funds.
  • Any action or inaction where a user or exchanger commits misrepresentation, deception, or ill intent against NOVA EXCHANGE or any parties associated shall warrant an immediate void in all liability and responsibility.
    It shall also deem you ineligible to be a user or exchanger going forward here within.
    You shall be removed from any groups owned by, associated with, or affiliated with, any sister sites or partners thereof, NOVA EXCHANGE, and all associated parties.
Pertinent Information Regarding Your Privacy
Visitors

When you access and use NOVA EXCHANGE, we automatically log information such as user agents and IP addresses to help us mitigate denial of service attacks and track down network issues.
Please note that logs are automatically erased after a given amount of time, as logging solely aims to mitigate service attacks.

Identifiable Info
As an exchanger

If you sign up to become an exchanger, we will ask you to provide us with an email address, as well as the information required to service peer-to-peer exchanges.
These include your Bitcoin wallet address, Cashapp Cashtag, and other required information.
This information will naturally be stored in our database for later use.

As a customer or visitor

As a customer of a NOVA EXCHANGE, you may be prompted to provide information such as an email address, Cashtag, and any other information required to service your exchanges.
This information will be stored in our database for tracking your exchanges and for reference should you have any inquiries about your exchanges.

Cookies

We use cookies and your browser's local storage to track your login session and preferences.
Some third parties we work with, such as Google and MaxMind, also implement cookies on our site to track impressions, usage, and activity anonymously.